- Search by Category > AlternaVvelt Blue Exorcist AS【Opinions&Requests】 > Enter inquiry Contents
■About Inquiries
We do not provide support by phone.
Please contact us by email for all inquiries. We apologize, but support is offered in English only.
Also, please note that we cannot respond to any questions regarding game walkthroughs or strategies, or cheats.
We do not provide support by phone.
Please contact us by email for all inquiries. We apologize, but support is offered in English only.
Also, please note that we cannot respond to any questions regarding game walkthroughs or strategies, or cheats.
■Email Replies
We will respond only to the email address that you used to make your inquiry.
・ Please make sure that you are using a valid email address that can receive a reply from us (free email services such as Gmail are recommended).
・ Make sure that your email settings allow you to receive emails from "@aniplex.co.jp".
・ If there are two or more consecutive periods "..." or " . " before the @ in your email address, we will not able to receive or reply to your inquiry. In such cases, please use a different email address to contact us.
・ Please note that it may take some time for us to reply.
・We will not respond to inquiries sent to us from [Opinions and Requests] at the top of the FAQ. Rest assured that we value your opinions and will bear them in mind for future reference.
・ Please make sure that you are using a valid email address that can receive a reply from us (free email services such as Gmail are recommended).
・ Make sure that your email settings allow you to receive emails from "@aniplex.co.jp".
・ If there are two or more consecutive periods "..." or " . " before the @ in your email address, we will not able to receive or reply to your inquiry. In such cases, please use a different email address to contact us.
・ Please note that it may take some time for us to reply.
・We will not respond to inquiries sent to us from [Opinions and Requests] at the top of the FAQ. Rest assured that we value your opinions and will bear them in mind for future reference.
■Regarding Identified Issues
We have currently identified the following issues.
We are currently investigating and working to address the issues. We will provide an update once they have been resolved.
■Currently Identified Issues
- Some characters' [Perfect Dodge] is unstable.
- Display glitches occasionally occur during screen transitions.
- The Scenario Archive is not displayed correctly.
- The number of [Encounter Coins] earned from the most recent Recruitment does not
immediately reflect in the Encounter Coin count displayed on the Recruitment page.
- The UI and text are not displayed correctly on some devices.
- Some Character or Cursed Cards Skills may not function correctly.
- Some Character or Cursed Cards Skill values do not display correctly.
- Behavior during Auto Battle or allies' Auto Combat is unstable.
- Character and demon 3D models may not display correctly.
- Some quests do not progress correctly.
*If a quest does not progress correctly, try restarting the game several times as it may resolve the issue.
We are currently investigating and working to address the issues. We will provide an update once they have been resolved.
■Currently Identified Issues
- Some characters' [Perfect Dodge] is unstable.
- Display glitches occasionally occur during screen transitions.
- The Scenario Archive is not displayed correctly.
- The number of [Encounter Coins] earned from the most recent Recruitment does not
immediately reflect in the Encounter Coin count displayed on the Recruitment page.
- The UI and text are not displayed correctly on some devices.
- Some Character or Cursed Cards Skills may not function correctly.
- Some Character or Cursed Cards Skill values do not display correctly.
- Behavior during Auto Battle or allies' Auto Combat is unstable.
- Character and demon 3D models may not display correctly.
- Some quests do not progress correctly.
*If a quest does not progress correctly, try restarting the game several times as it may resolve the issue.