If the app does not launch, freezes during use, or does not operate normally, please check the following:

■ Please check the app's system requirements
If your device does not meet the system requirements listed on the page below, the app may not function properly.

[FAQ] Where can I find information on system requirements?

For example, devices such as the Samsung Galaxy A14 5G、Samsung Galaxy A05s、Motorola moto g 5G - 2024、Motorola moto g stylus 5G - 2023、Infinix SMART 8 do not meet the required 8GB of memory, and may not run the app correctly.

Devices that do not meet the required specifications are not supported. Please use a device that meets the system requirements listed.

■ If your device meets the system requirements
If your device satisfies the required specifications, closing other running apps may improve performance.
For more details, please refer to the following page:

[FAQ] The app is not starting, the app is crashing often, and other issues regarding app functionality are occurring.